Stylo

What is Stylo?

Stylo is an AI-powered assistant designed to elevate customer support by providing insightful recommendations on how to best manage time and resources. Integrated seamlessly with Zendesk, Stylo helps support agents handle customer queries more efficiently by offering features like automatic translation, sentiment analysis, and real-time escalation of angry tickets. It’s built to improve customer satisfaction by predicting outcomes and generating unique responses to each ticket, all while working across multiple languages.

Features of Stylo

• AI-Generated Responses: Stylo drafts unique, context-based responses for each customer query.
• Automatic Translation: Supports translation to and from any language, allowing for seamless global support.
• Predict Customer Satisfaction: Uses AI to predict satisfaction levels without requiring surveys.
• Escalate Angry Tickets: Identifies and flags frustrated customers in real-time for quicker resolution.
• Zendesk Integration: Fully integrates with Zendesk, embedding AI support directly into every ticket.
• Multilingual Support: Works in any language, making it suitable for international support teams.

How to Use Stylo

1. Integrate with Zendesk: Install Stylo as an add-on to your Zendesk platform.
2. AI Assistance on Every Ticket: Once integrated, Stylo is available on all customer tickets.
3. Generate Responses: Simply paste customer comments or issues, and Stylo will generate a personalized response.
4. Escalate and Translate: Automatically identify angry tickets and translate customer messages, all within the Zendesk interface.

Pricing

• $10 per agent per month: Stylo offers a simple and affordable pricing model, making it accessible for support teams of all sizes.

Reviews of Stylo

• "A game changer for multilingual support!" – Many users appreciate Stylo’s ability to handle support tickets in various languages without needing a translation service.
• "Faster responses, happier customers!" – Users consistently note that Stylo’s AI-generated responses reduce response time while maintaining a high level of personalization.
• "Insightful sentiment analysis!" – Reviews highlight how Stylo’s ability to predict customer satisfaction and identify angry customers has helped companies proactively manage issues.

Guides and Best Practices

• Leveraging Sentiment Analysis: Use Stylo’s real-time anger detection to prioritize support tickets requiring immediate attention.
• Efficient Global Support: Automatically translate tickets for international customers, ensuring quick and accurate communication.
• Improving Team Performance: Use Stylo’s predictions to identify knowledge gaps and improve overall team efficiency by focusing on high-impact areas.

FAQs

1. How does Stylo Assist work?

   • Stylo analyzes customer comments and generates unique responses, translates tickets, predicts customer satisfaction, and escalates angry tickets in real-time.

2. Can Stylo be integrated with Zendesk?

   • Yes, Stylo integrates directly into Zendesk, allowing agents to manage tickets more efficiently across different languages.

3. What is the pricing for Stylo?

   • Stylo is priced at $10 per agent per month.

4. How does Stylo predict customer satisfaction?

   • Stylo uses AI to analyze ticket responses and customer interactions to predict their satisfaction without needing post-support surveys.

5. Can Stylo handle multilingual support?

   • Yes, Stylo automatically translates customer queries and responses into and from any language, making it ideal for global support teams.

Alternatives to Stylo

• DigitalGenius: Provides AI-based customer support automation for Zendesk but focuses on chatbots for automation.
• Solvvy: Specializes in AI-powered self-service platforms, reducing the need for manual ticket handling.
• Ultimate.ai: Offers AI customer service automation with a focus on creating intelligent workflows for support teams.

While each alternative has its strengths, Stylo shines in its seamless integration with Zendesk and real-time sentiment analysis, making it an excellent choice for improving customer support efficiency.